Information we collect

We may collect the following information to provide our services:

• your name and contact details (phone number, email)
• pickup and drop-off locations, dates, and times
• journey notes you provide (e.g., luggage, accessibility needs)
• communication records related to your booking
• basic website usage data (such as pages visited and device type)

How we use your information

• to arrange and manage bookings and provide customer support
• to communicate booking updates and respond to enquiries
• to improve our service and website performance
• to meet legal, safety, and fraud-prevention requirements

Sharing your information

We do not sell your personal information. We may share limited details only when required to deliver the service, such as with drivers or trusted service providers (e.g., website hosting).

Cookies

Our website may use cookies for basic functionality and to understand website performance. You can control cookies through your browser settings.

Data retention

We keep your information only as long as needed for bookings, support, and legal or operational reasons. When it’s no longer required, we delete or anonymise it where appropriate.

Your choices and rights

You can request access, correction, or deletion of your personal information, depending on applicable laws. To make a request, contact us using the details below.

Contact details

If you have any questions about this policy, contact Lewes Cabs: